EMN Will Help You Achieve the Highest Patient Scores

EMN Founder, Dr. Ibrahim Eid notes, “In the pay for performance model of physician performance, we have to meet many quality benchmarks, and an important one is ‘patient experience’. This broad term reflects how your patients see your care in many dimensions, including the time you spend with them, whether you give them the opportunity to ask questions, how well you explain their options, and other customer service related measures, like waiting time in your office, staff responsiveness, and how promptly you return calls.”

Provide Your Patients Access to Timely and Accurate Medical Education

By matching your patients’ problem lists with educational content that they will access once they log in to EMN’s software, there is no doubt that your patients will not only appreciate the information we provide, but that they will log off feeling you went home with them. Your patient retention will soar which will result in every patient becoming your advocate! And when a patient becomes your advocate, they will feel compelled referring you to their family and friends – that’s more effective than you spending thousands of dollars in advertising in local community newspapers or on the Internet.

Consumer Assessment of Healthcare Providers & Systems

The most commonly used measure of patient experience is the consumer assessment of Health Providers and Systems (CAHPS), typically administered to patients a few days after their visit with you.

These surveys ask patients (or in some cases their families) about their experiences with, and ratings of, their health care providers and plans, including hospitals, home health care agencies, doctors, and health and drug plans, among others. The surveys focus on matters that patients themselves say are important to them, and for which patients are the best and/or only source of information. CMS publicly reports the results of its patient experience surveys, and some surveys affect payments to Medicare providers – that’s you!

Patient experience surveys sometimes are mistaken for customer satisfaction surveys. Patient experience surveys focus on how patients experienced or perceived key aspects of their care, not how satisfied they were with their care. Patient experience surveys focus on asking patients whether or how often they experienced critical aspects of health care, including communication with their doctors, understanding their medication instructions, and the coordination of their healthcare needs. They do not focus on amenities.

The bottom line is that the results of these scores place you in tiers, which are used in contract negotiations and directly impact your reimbursement. Studies have proven that providing CAHPS scores to a practice helps the practice improve its patient experience, but unfortunately, most insurance carriers do not provide this information to physicians in time for them to take measures to improve their performance.

EMN can help: we will survey your patients about their experiences and provide you with actionable reports that will allow you to improve every patient’s experience with you before they take the insurance survey. It’s like cheating on your exam!

Achieve Meeting the Meaningful Use Measures for Provision of Education and Boost Your Income

Meaningful use is using certified electronic health record (EHR) technology to:

  • Improve quality, safety, efficiency, and reduce health disparities
  • Engage patients and family
  • Improve care coordination, and population and public health
  • Maintain privacy and security of patient health information

Ultimately, it is hoped that the meaningful use compliance will result in:

  • Better clinical outcomes
  • Improved population health outcomes
  • Increased transparency and efficiency
  • Empowered individuals
  • More robust research data on health systems

Meaningful use sets specific objectives that eligible professionals (EPs) and hospitals must achieve to qualify for Centers for Medicare & Medicaid Services Incentive Programs.

EMN comes to the rescue: if you are a specialist, our third-party educational materials will provide you with a high level of risk protection, as the report of our program can go in your patient’s medical records. Your patients will trust you better and your conversation with them will be both intellectually stimulating and more meaningful. Your patients will be satisfied with good results and understanding of disappointing ones.

If you are a primary care physician, EMN’s educational materials will allow you and your patients to evaluate specialists’ input in a more educated fashion, and to assess every option they may or may not have offered your patients. With EMN, your patients will not be among the 30% of patients undergoing surgeries of unproven benefits!

  • Still Unsure About How EMN Can Benefit Your Practice?

    EMN invites you to give us a call to learn more about how we can help you. And while you are speaking with one of our representatives, remember to ask about how you can become an EMN consultant. Call us at 1-800-646-9305 or email EMN at info@exmednav.com.